Quick Help
Getting Started
- Download Step Quests from the App Store
- Allow location permissions for best experience
- Browse available walking tours
- Purchase premium tours for full access
During Your Tour
- Follow GPS directions to each marker
- Tap markers to unlock content
- Answer quizzes to earn points
- Complete all markers to finish your quest
Frequently Asked Questions
Troubleshooting
Common Issues & Solutions
Location not working:
Check Settings > Privacy & Security > Location Services > Step Quests and ensure it's set to "While Using App"
Map not loading:
Ensure you have a stable internet connection. Try switching between WiFi and cellular data.
Purchase not working:
Verify your Apple ID payment method is valid and you have sufficient funds or credit.
Content not unlocking:
Make sure you're physically close to the marker location (within 50 meters) for content to unlock.
Contact Support
Can't find the answer you're looking for? Our support team is here to help!
Email Support
General Support: hello@stepquests.com
Response Time: Within 24 hours
When contacting support, please include:
- • Your device model and iOS version
- • Step Quests app version
- • Detailed description of the issue
- • Screenshots if applicable
App Store Reviews
Love Step Quests? Please leave us a review on the App Store! Your feedback helps us improve and helps other users discover our walking tours.
Feature Requests
Have ideas for new features or tour locations? We'd love to hear from you! Send your suggestions to hello@stepquests.com
App Information
Compatibility
iOS 15.0 or later (iPhone)
Android 8.0 or later
Languages
English, Dutch, German, Spanish
More languages coming soon
Privacy
Location data used for tours only
No data sold to third parties
Ready to explore?
Download Step Quests and start your adventure today!
Step Quests Support Center - Last updated: January 2026